If you're not using one of our integrations with Satismeter, Delighted, or Promoter you are able to import your NPS data in 2 places inside the Planhat app with an excel import and here is how to do it:

  1. a) Go to the quick add menu section for imports and select NPS OR
    b) In NPS tab in the Data module you can select "Import NPS option"

  2. Go to the import template and make a download it to create it for your company (the one Planhat sends you to directly is a read-only copy)

  3. Enter your NPS data into the template (do not change any of the template columns)

  4. Save your sheet as an excel

  5. Go back to the page you accessed the template from and select choose file to upload your NPS data

📌 Important to note: this will override any existing NPS scores and update them with the new data you've imported

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