Delighted.io is one of the NPS tools Planhat has an integration with. Getting set up is quick and easy, and you will find detailed instructions on how to do so within Planhat.
So in this article we are going to cover how you can use the integration once you get everything set up in Planhat.
Linking a Delighted Campaign with a Persona in Planhat
Once you have set up your campaign in Delighted, and you're ready to start surveying users you should first create a persona with the end users you would like to send into Delighted to be surveyed.
Then, to push these endusers into Delighted you simply select all of the users in the list (or just a select few if you don't want to push the entire list), then select actions in the top right corner, and then select either "Export to Delighted" or "Export to Delighted and Survey."
Selecting Export to Delighted will only send the end users into Delighted. When the users get surveyed is set in Delighted.
The survey rate/frequency users are surveyed is a setting in Delighted (survey throttle), which Planhat cannot override unless you select "Export...and Survey." In this case, Planhat will immediately survey the list of contacts in that persona with the associated campaign.
How NPS Data Looks in Planhat
Planhat will automatically pull in the survey results from Delighted and display it on the end user profile (individual score), company profile (average or median of all end user profile), and in the NPS module.
If the user submits a new score, the old will be replaced.
For ways on how to use NPS throughout Planhat you can take a look at this article here.
We also have created a Beginners Guide to NPS to help you understand what the survey is, what the scores mean, and some tips for what you can do with your results.