If you're not using one of our integrations with Satismeter, Delighted, or Promoter you are able to import your NPS data in 2 places inside the Planhat app with an excel import and here is how to do it:
- a) Go to the quick add menu section for imports and select NPS OR
b) In NPS tab in the Data module you can select "Import NPS option"
- Go to the import template and make a download it to create it for your company (the one Planhat sends you to directly is a read-only copy)
- Enter your NPS data into the template (do not change any of the template columns)
- Save your sheet as an excel
- Go back to the page you accessed the template from and select choose file to upload your NPS data
📌 Important to note: this will override any existing NPS scores and update them with the new data you've imported