There are 3 ways you can send Intercom chat messages:
- From an end user profile (on a one-to-one basis) or,
- From the Personas by selecting the contacts in the persona (or the whole persona) and sending a chat message from there using the same merge tags you can use in email templates to keep it personal
- You can also trigger a chat message to go out automatically
The message will appear as a chat sent as a snippet (not a full post or a badge options that are also available in Intercom when sending auto-messages to users).
Below is how your message will display for users...