Check out the video below to learn how you set up your Zendesk integration with Planhat:
There is a Planhat App on the Zendesk App Market, once installed it will show some KPIs from Planhat in Zendesk
How far back does Planhat sync tickets when the integration is first set up?
Planhat will sync all tickets 6 months back.
Will tickets closed/archived in Zendesk be pulled in?
Planhat will bring in all of the tickets from the past 6 months when it fetches the data, including the archived.
This is because the archived data could be something you want to use in Planhat. For example, if you're using your ticketing as a part of your health score having some historical data can be useful.
For more information on syncing historical tickets you can check out this article here.