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Frequently Asked Questions
I saved a licence in Planhat and now it show a different date?
What is included in the KPIs (eg gross churn)?
How does Planhat calculate ARR?
Renewal in x days...where is this data being pulled from?
I cannot get my Gmail to sync
Linked my Gmail but can't find customer e-mails
Where is my tenant token?
Does Segment filter match if a property doesn’t exist?
When is the cut-off date for your MRR calculation?
What is a webhook?
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HEALTH SCORE & ALERTS
How do I see trending health scores?
Health Score not showing all dimensions/KPIs
Why does the Health Report only show some of the KPIs I've set up?
Can I use the Salesforce ID to send Metrics and User Activities to Planhat?