When emailing from Planhat, by default we will send emails through your standard email provided - either Gmail or 0365.

This is generally CS best practice and ensures emails remain in inboxes and retain a personal touch.

However, all email providers limit the number of emails that can be sent within a period of time and therefore, for high volume emailing using your native provider is not always the right approach.

In Planhat we offer a separate transactional email system that enables you to route emails through a different email system but make them appear to be from your standard email.

For Customer marketing, Corporate announcements or Product updates, this can be a great approach to easily communicate with many people.

Please speak to our Support team or your CSM if you have questions around this.

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