Context
Sending emails directly through Planhat is an effective way to leverage your data and communicate with customers more efficiently. However, there are some limits in place to protect the integrity of your outboxes, customer inboxes, and the system performance.
Per each sender address, there is an overall limit set by your email provider (Gmail and Outlook), which set these limits to help prevent spam and keep accounts safe. Typically, this is 2,000 per user over a rolling 24hrs.
Planhat Email Limits
Planhat has two email limit parameters for personal emails, configurable under Email Settings: Automatic Emails User Daily Limit and Automatic Emails Job Limit. Both of these impact bulk emails sent from the email dialogue, and any emails from Workflows and Automations.
Note that limits for Transactional Emails are different and set under that tab.
Automatic Emails User Daily Limit
This sets the maximum number of emails that can be sent per day, per email address. The default is 200 and should generally not be raised above without consulting with your CSM. If you hit this limit, emails are queued in the Scheduled folder and sent as soon as limits are lifted.
For example, if you have this set at 200 emails and you send 400 emails from felicia@cocacola.com, 200 will still be sent on the day you hit send, and the remaining 200 will be sent tomorrow.
Automatic Emails Job Limit
Bulk emails are sent in batches, with each batch being sent approximately 5 minutes apart. In the automatic Emails Job Limit you can set the number of emails in each batch.
This means that if the limit is 50 and you send 400 emails in-bulk, then it will take ~20 minutes to complete the sendout (assuming you hit no Daily Limits, per above). In the meantime, email drafts will be found in the Scheduled folder.
Taken together
Note that these two limits act together, so a bulk send of 400 emails where 250 is coming from felicia@cocacola.com and 150 from niklas@cocacola.com with Daily Limit at 200 and Job Limit at 50 will result in:
350 emails sent out over next 35 minutes (7 batches of 50 emails), 200 from Felicia and 150 from Niklas
50 emails sent out the next day from Felicia in a single job