Troubleshooting Steps

The Google Calendar integration will not sync historical events and it will only sync up to 90 days into the future. The assumption is that all your historical meetings aren't that interesting (as tasks) since you've already completed them.
​
​

Go to the "Actions" module and search/filter on archived tasks. If the event has been marked as "Done" or "Won't do" then you should be able to find it.

If you receive a calendar invite from someone that isn't in Planhat and you have the setting "Automatic detection of new contacts" disabled, Planhat will look for the contact and if it can't find the contact the event will be ignored. The reason for this is that the end-user doesn't exist in Planhat and because Planhat can't automatically create a new end-user the event will be seen as non-relevant.
​

The integration will try to be smart about which events it chooses to pull in. That means it won't bring in just any event from your calendar; in order for Planhat to bring in an event, there needs to be a contact invited to the event that is a customer.
​
​

If you have a recurring event in your Google Calendar those will be synced gradually into Planhat, and not all at once.
​
​

If an event created in Google Calendar isn't marked as "done" within 7 days after the event due date has passed it will automatically be removed (but not counted as a complete event). By default, the event will be removed within 7 days but you can change that value. If you go to "Settings" you will see a field called "Days before removing Google calendar events".