The Revenue module is primarily based on your company's Licenses which is also easily available under the Data Module.

📚 Relevant additional reading:

📌 Important to note: Several sections take into account forecasted licenses. At the end you'll find some more information about forecast settings.

This section provides an overview of your historic, current and future Recurring Revenue by month. The data is shown as Annual Recurring Revenue (ARR) or Monthly Recurring Revenue (MRR) depending on your settings.

Setting for ARR/MRR are found under General Setting (Menu at the bottom left / Settings)

The total revenue shown represents the total forecasted revenue in a given month. In case a company has both confirmed and forecasted revenue by end of month, the entire customer will be accounted for as "Not yet confirmed base end of month".

Some of the key metrics for any SaaS business are Renewal Rate (also known as Net Churn or Net Revenue Retention and Churn (also known as Gross Churn or Gross Revenue Retention).

In the SaaS community there is a good general understanding of what Renewal Rate and Churn mean, but in reality many companies handle the details differently. In Planhat you have a wide array of flexibility to help navigate these differences.

The results are shown for the period outlined in the top left corner. By clicking you can easily choose a predefined period (e.g. this month, year to date etc.) or choose a custom period entering from date and to date.

Before going into the details of the actual calculations of each metric, let's start by defining the metrics beneath the gauges.

For each metric the number of Companies contributing to the total is also shown (within parenthesis). These numbers add up as below, where the right-side categories represent the categories mentioned above.

Given the various components available in Planhat there are actually a few different ways of calculating Renewal Rate and Gross Churn but here's how it's done on the Renewal Rate page:

Renewal Rate:

Gross Churn:

Customer Churn:

In addition to seeing Renewal Rate and Churn results for the selected period, there is also an option to expand the view to show a timeline 📊 by clicking the "SHOW TIMELINE" bar between the search field on top and the gauges.

In the expanded timeline view each component (Renewal, Downgrade etc.) is shown by month for the current and prior year. Beneath the chart there's also a corresponding table outlining the various rates (%) and amounts ($) for each category shown.

Clicking a month in the table will update the selected time period and show the Renewal Rate & Churn results for that period.

At the bottom of the page Companies contributing to the results for the selected period are listed. Here you will see which companies contributed which amounts and how they are accounted for (e.g. renewal or upgrade).

Clicking on a Company name takes you to the Company profile while clicking elsewhere on the row expands the view and list the individual licenses.

While the previous two views (Recurring Base & Renewal Rate) take into account the licenses' actual start dates AND stop dates, Bookings looks at when the contract starts.

Compared to Renewal Rate and Churn, Bookings is an indicator of future revenue growth and represents the total value of contracts sold (starting) in a given time period. Eventually Bookings will become recognized revenue throughout the contract term.

You can choose an individual month by clicking on the chart or using the drop down beneath the chart to choose period.

This list of Companies at the bottom work the exact same way as for the Renewal Rate page. Clicking on the company name takes you to the Company profile while clicking elsewhere on the row expands the view and list the individual licenses.

The Renewals page offers an invaluable overview of past, and more importantly, coming renewals. The chart shows a monthly breakdown of renewal base size with an overlay of customer health.

On top of the chart you can choose to see Pending, Processed or All renewals. You can also choose to list renewals per the Licenses' End Date or the implied Renewal Date (i.e. license end date - notice period).

📝 Use case: You want to see Licenses that are up for renewal but have not been renewed (in essence overdue licenses). Below the chart (on the right) you'll see an "alert" telling you how many "overdue licenses" there are - click it and the Licenses will be listed below.

As you would expect, the standard search bar is available on top but below the chart there is another search field available, specifically designed to help you find individual renewals. Search by custom time period, product, value or term (months).

In the list at the bottom each Renewal is listed with a bar showing the current term on a timeline (vs today). The current ARR is shown together with any forecasted value. Clicking the Company name takes you to the company profile while clicking anywhere else on that row will open up additional details and ability to edit the license.

📣 Pro tip: Planhat supports three different forecast inputs, "Best Guess", "Optimistic" & "Pessimistic". In the Company's general settings you can choose whether you only want to see "Best Guess" or also Optimistic/Pessimistic forecasts.

The final section in the Revenue module is Invoices. You can choose whether you want to show invoices by Invoice Date, Due Date or Paid Date.

An Invoice shown in the chart can be in one of the following three statuses:

By clicking on a month in the chart the corresponding invoices are listed below together with the information of your choice. Click the "Manage Table" icon on the right and choose what columns to display. Depending on which fields are showing in-line editing will be available.

🚀 Quick tip: The list view allows you to select individual invoices (or bulk select) and choose one of the following actions:

Recurring Base, Renewal Rate and Bookings all have in common that they may take into account forecasted licenses. You can decide whether or not to include forecast (or in what way) by clicking the setting icon on the top right.

There are two types of forecast setting:

The Auto Forecast offers four options:

The Manual Forecast is a bit more straightforward and allows you to choose between "Ignore Manual Forecast" or "Use Best Guess".