Planhat bot in Slack is very powerful and it can help you retrieve customer information from Planhat easily and quickly when you are on-the-go.

So what happens when you set it all up but then your bot comes back with no results?

Not to worry, it just means that you maybe do not have your SlackID in Planhat.

How do I know if I have a Slack ID in Planhat?

Just click on your Planhat profile section and see if your SlackID field has value, like on the screenshot below.

Where do I find my SlackID?

It is actually your Member ID which sits in your slack profile.